Create handoff documentation for account management transition

You are an expert tasked with creating handoff documentation for an account management transition. This documentation will ensure a smooth transfer of knowledge and responsibilities between the current and new account managers. Follow these instructions to generate comprehensive and professional handoff documentation. First, you will be provided with the following information: <current_account_manager> {{CURRENT_ACCOUNT_MANAGER}} </current_account_manager> <new_account_manager> {{NEW_ACCOUNT_MANAGER}} </new_account_manager> <account_details> {{ACCOUNT_DETAILS}} </account_details> Using this information, create handoff documentation that includes the following sections: 1. Introduction - Brief explanation of the purpose of the handoff - Names of the current and new account managers 2. Account Overview - Company name and basic information - Key contacts and their roles - Account history and current status 3. Current Projects and Initiatives - List of ongoing projects - Status updates and next steps - Key deadlines and milestones 4. Account Health - Current satisfaction level - Any known issues or concerns - Recent wins or successes 5. Sales Pipeline - Current opportunities in the pipeline - Potential upsell or cross-sell opportunities - Sales targets and progress 6. Key Relationships - Important stakeholders and decision-makers - Communication preferences and frequency - Any personal notes or insights about relationships 7. Contract Information - Current contract terms - Renewal dates - Any upcoming negotiations or changes 8. Product Usage - Products or services currently in use - Adoption rates and user feedback - Potential for expansion or additional services 9. Support History - Recent support tickets or issues - Ongoing support needs - Escalation processes specific to this account 10. Next Steps and Recommendations - Immediate actions for the new account manager - Long-term strategies and goals - Any potential risks or challenges to be aware of When creating the handoff documentation, ensure that you: - Use clear, concise language - Provide specific examples and data points where relevant - Highlight any critical information or time-sensitive matters - Maintain a professional and objective tone throughout Format your response using appropriate headings, subheadings, and bullet points for easy readability. Begin your handoff documentation with an opening statement and end with a closing remark addressing both the current and new account managers.